F.A.Q's

Find What You Want

Are you looking for a particular product?

To search for an item, you can:

• type a keyword into the search box which appears at the top of every page
• click one of the "Browse Categories" links to the left of each product homepage to find an item by subject
• take a look at each product homepage (on the Welcome page you will see a directory of tabs such as Long Game Clubs, Putting, Power & Fitness - click on one of these and you will be taken to that particular product categories homepage) where you'll find our latest great products, reviews, feature articles and special offers
• check out the bestseller lists on the right of each page

If you are thinking of buying somebody a present, you can visit our Gifts where you'll find great ideas for every type of golfer.

How to Order

Placing Your First Order

Find what you want to buy

If you already know what you want to buy, the easiest way to find it is to type its name in any of the search boxes around the website. For more information, see Find What You Want.

Alternatively, type a general name (for example, "drivers") in a search box, or click tabs and links around the website until you discover something interesting.

To get more information about a product, click its name to see its product information page. There you'll find:

• image/s of the item
• background information
• the buttons you need to add the item to your Golf Cart

Add it to your Golf Cart

The Golf Cart is where you store items you intend to buy. You can always delete items from the Shopping Cart. When you find what you want (or what you might want) click the "Add to Golf Cart" button on the item's product information page.

When you've added everything you want to the Cart, click "View Basket Contents" on the right-hand side of the page.

To start filling in the order form, click the "Checkout" button.

Fill in the order form

The instructions below outline each ordering step.

Sign in

Enter your e-mail address, select "New customer" and click the "Continue" button. The e-mail address you provide here will be the only e-mail address we can use to communicate with you about your order, so please double-check it. You must use your own e-mail address, even if you're buying something for someone else.

Enter a delivery address

Tell us where you'd like us to send your order, this could be different from your billing address

Provide method of payment

Choose a password for your account. GolfTVProshop.com will not provide the password for you. You'll be able to use your e-mail address and password to make changes to your account information any time you like, so make sure you remember which e-mail address and password you used.

Next, let us know how you want to pay for your order. We accept Visa, Delta, Visa Electron, MasterCard, American Express, Switch, Maestro, Solo, and golftvproshop.com gift certificates as payment. All orders must be prepaid. When paying with a credit or debit card, enter the number without spaces or dashes.

Review and submit your order

Check the information you've provided and make adjustments by clicking the "edit" button next to the relevant information. When you're ready, click the "Confirm Order" button to submit your order. We'll then send you a confirmation e-mail message.

Delivery Rates

Our delivery rates vary by product and can be seen on your golf cart totals.

Our Returns Policy

Thinking of returning an item?

Our 6-week returns guarantee

Our 6-week money back guarantee means that if for any reason you are unhappy with your purchase, you can return it to us within 6-weeks of the date you received the item and we will issue a full refund for the price you paid for the item.  All returns must be received within 42 days.

Shipping and handling costs will only be refunded if goods are returned within 7 days of receipt.  Refunds will only be issued against returns sent in the post if proof of posting can be provided.  If you return your product with either insufficient postage or no postage, the relevant amount will be deducted from your refund.

In the event of GolfTVProShop.com sending you a replacement for a damaged, defective or wrong item, you must return the damaged item to GolfTVProShop.com within 30 days. GolfTVProShop.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which GolfTVProShop.com confirms we will issue a replacement.

Please note: Our Six Week Money Back Guarantee does not apply to seconds goods.

This returns policy does not affect your statutory rights.

Returns Procedure - Please note all returns must be received within 42 days of the date of delivery, any items received after 42 days will incur a late return fee of $10.

Redeeming a Gift Certificate or Promotional Discount

To redeem your GolfTVProShop.com gift certificate, simply follow the steps below.

1. Select the items you wish to order, using your Shopping Basket.
2. In the order form, you'll see a box that says "Have you got a gift certificate or promotional code?".
3. Enter your claim code into the box and click the "Apply" button.

You will be able to see that the value of your gift certificate or prom otional discount has been deducted from the total cost in the order summary.

When you have successfully placed your order, the following message will be displayed: "Thank you - we have received your order".

FINE PRINT

1. Gift certificates must be redeemed at our website, toward the purchase of products listed in GolfTVProShop.com's online catalogue sold by GolfTVProShop.com.
2. The gift certificate cannot be used to pay for GolfTVProShop.com gift certificates.
3. The gift certificate has a cash redemption value of 0.001p and is not transferable or assignable.
4. If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card.
5. Gift certificates expire one year from the date of issue, where permissible under applicable law.
6. Normal GolfTVProShop.com terms and conditions of purchase and for using the GolfTVProShop.com website apply.

Your Statutory Rights

Cooling-off Period

1. Purchases

At GolfTVProShop.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 6-week money back guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 42 days of the date you received the item.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website here.